A solid marketing strategy is critical when attracting new customers, loyalty, and branding for any industry. The hospitality industry is no exception. Desketing knows it is important to keep up with the latest digital marketing trends to help drive results by using clever design and strategic marketing tactics so we’ve decided to give you some trends in hospitality marketing.

Trend 1 – Social Media

A top trend that you can find in hospitality marketing is the effective use of social media. When used efficiently social media can be a great tool to gain insight from consumers whilst also allowing you to target specific people. In recent research, it has been shown that 97% of millennials share travel pictures and videos on social media and that 89% plan travel activities based on the content shared (The Drum, 2018).  It has been suggested that people are inspired by the opinions of others, with 70% of Americans say they look at reviews before making a purchase (The Drum, 2018). It is important that the hospitality industry uses this to their advantage. An example would be by sharing user-generated content, monitoring comments and hashtags and pinpointing locations through user check-ins. The information gathered can help gain insights on what customers want to see and the experience they want. This also creates brand awareness as well as connects the consumer to the content.

Trend 2 – Videos

If you haven’t already guessed, content is key. Content must be relevant, interesting and relatable. In recent times, it has become apparent that photo content is decreasing and short video interactions are increasing, it has been estimated that 80% of internet traffic will be video content in 2019 (, 2018). This, however, is an amazing opportunity as videos can be an effective way to interact with customers whilst. 52% of marketers say video develop and push brand awareness (, 2018).

Trend 3 – SEO Driven

As technology is changing, so is the way that consumers are searching for things. It is important to have an appropriate approach to the content that is being released. A current trend is to include long tail keywords or phrases (3 or more words) in your SEO strategy (Net Affinity, 2018). This is a cost-effective way to direct quality traffic to your website. SEO should also have voice search capabilities where possible. Voice search is becoming popular with 40% of adults now using this feature at least once a day (Net Affinity, 2018).

Trend 4 – Mobile Is A Must

Having a mobile-friendly website is a must for any industry, not just the hospitality industry. With society always on the run, it is important to have information at your disposal whenever you need it. Research shows that mobiles contributed 94% of year on year growth in e-commerce traffic in 2017(, 2018). The hospitality industry has such a potential when it comes to mobile-friendly use. Some of these include booking online, check in and itinerary updates which could also be developed into a loyalty app.

Trend 5 – Websites

When in the Hospitality Industry, it is vital to have a strong website and booking systems available. Ideally, a website with a booking agent that is easy to navigate contains correct information and is regularly updated is essential. Direct traffic is a result of a working system, however, correct hospitality marketing and promotions must be completed to drive direct traffic to your website.

Trend 6 – Personalisation

Personalisation is a key trend found in hospitality marketing. Simple things such as Personalising emails or geo-targeting allowing the business to send relevant offers based on location can make a huge impact.  Personalisation does not need to be obvious and can remain valuable even when the consumer is unaware of its presence (Econsultancy, 2018). It is important to remain true to your brand. There’s nothing worse than blending in with the competition. Guests appreciate when a company is authentic and often this reels the guests in by the experiences you offer.

We hope you have enjoyed our insights on trends that are happening in the hospitality marketing.  If you would know to know more, Desketing offers a range of Hospitality marketing. We can help you combat online booking agencies and discover how to attract more visitors and increase direct bookings for your hotel or restaurant through clever design and strategic marketing tactics. Contact us now!

You can speak to a Desketing design and marketing specialist by
calling 07 3220 3962 or request a callback.

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References (2018). 8 Hotel Marketing Trends for 2018. [online] Available at: [Accessed 27 Apr. 2018]. (2018). 7 Travel & Hospitality Marketing Trends You Need to Know. [online] Available at: [Accessed 27 Apr. 2018].

Econsultancy. (2018). How six travel & hospitality brands use personalisation to enhance the customer experience. [online] Available at: [Accessed 27 Apr. 2018].

Net Affinity Blog. (2018). 18 Hotel Marketing Trends For 2018 – Net Affinity Blog. [online] Available at: [Accessed 27 Apr. 2018].

The Drum. (2018). Why social media matters more than ever to hospitality marketing. [online] Available at: [Accessed 27 Apr. 2018].

What is Mobile Marketing?

Mobile marketing in its simplest definition is “marketing on or with a mobile device, such as a smart phone”.1 This week we take a 8-minute glimpse into mobile, its growth, marketing through mobile, and if you should embrace it.

We will also share some tips on how you can get into mobile marketing.

The Mobile Shift

How Many of Us Are Getting Up-and-A-Mobile?

The Australian population by September 2015 recorded at 23,869,00022. Of that, 62.84% or over 15 million Australians owned a smartphone. According to the IAB Australia/Nielsen’s ‘The Mobile Story’, that reads a 38% increase in over 2 years as at quarter ending July 2015, from 11.1 million to 15.3 million.3 This mobile shift is strong and the movement is still growing.

Smartphone trend in Australia Jul 2015

Smartphone and Tablet Ownership Trend in Australia, April 2013 – Jul 2015 | Image Source:

Ways of the Mobile Ones

We also like to use our mobile devices in shorter but more frequent sessions compared to how we use our desktops. To be exact, that is an average of over 4 times more frequent – 199 smartphone sessions compared to 46 desktop sessions per person in a month.3

Smartphone session time per person per month

PC, Smartphone, Tablet Monthly Session – Frequency & Duration | Image Source:

The trend is also that Australians (18 years +) prefer to use their smartphones over tablet devices or desktops to read news and information, spending an average of just under 35 hours per person browsing or using applications per month.3

Time each person spends on digital devices per month

Average Time Spent on Digital Devices | Image Source:

Old Mobile Phones Outnumber Australians

Australians have also taken to mobile handsets in a big way. So much so that the number of old mobile phones now overshadow the number of Australians17,1825.5 million old mobile phones vs 24.1 million Australians (at the time of writing, August 2016).

Australian Population Clock Aug 2016

Australian Population Clock, Aug 2016 | Image Taken Off:


Another reason for the increasing importance of, and shift onto mobile is because Google has developed a preference for mobile-friendly websites. April 21, 2015 ‘Mobilegeddon’ 4, was when Google implemented some tweaks to its search engine algorithm. Reports from Stone Temple Consulting5 and Adobe Systems6 showed that non-mobile-friendly websites suffered from those tweaks.7

Stone Temple Consulting studied 50,000 websites for one month after the changes took effect and found5

  • 46% of those sites that weren’t mobile-friendly fell in Google search rankings
  • 30% of those sites that were mobile-friendly gained in rankings

Adobe Systems studied over 5,000 sites and reported traffic to non-mobile-friendly sites from Google mobile searches fell 12% in the two months after April 21 as opposed to mobile-friendly sites.6

Why Mobile Marketing?

It is clear Australians are increasingly moving towards the mobile platform and doing more on their smartphones.  What this also represents, is a new medium that can facilitate engaging ways of connecting with your audience.

Getting personal and up-close

Reaching out to your audience through their smartphones means the customer journey happens through their personal device. Literally, a brand gets closer to a user through a smartphone, as opposed to, through their computer monitors.8,9 That is a more personal engagement with the user and its psychological experience is distinct on its own.8,10


The efficacy of using this mobile medium is improved by how attached users are to their smartphones. It is also a mobile device that users have with them most of the time.10 The consistent pattern of frequent usage speaks largely for itself. We now integrate use of smartphones broadly and in-depth into our everyday living seamlessly. Google expresses this very aptly as micro-moments.10

  “At Google, we call these micro-moments.
They’re the moments when we turn to a device—often a smartphone—to take action on whatever we need or want right now. These I-want-to-know, I-want-to-go, I-want-to-buy, and I-want-to-do moments are loaded with intent, context, and immediacy.”

Reaching out for that smartphone

We consult our mobile smartphone in most decisions and it is also one of the first things we do in the morning like checking emails and weather forecasts.8,9,10 Google’s research quantifies high percentages of users tuning into their smartphones when making decisions.

 Scenarios and percentage of users reaching for their smartphones10

  • 68% check their phones within 15 minutes of waking up in the mornings
  • 87% always have their smartphones with them
  • 82% look into purchases they are about to make in a store
  • 91% search for ideas when performing tasks
  • 66% search about what they saw in a TV commercial
  • 71% used a store locator to find a store location

68% smartphone users check their phones in the morning

87% smartphone users have their phone with them day and night

82% smartphone users consult their phones about about a purchase they are about to make in store


91% smartphone users turn to their phones for ideas when doing a task


66% smartphone users search about a TV Commercial


71% smartphone users used a store locator to find a store

Google MicroMoments References

Images Taken Off:

How to ‘Mobile-Marketing’

Based on current trends, mobile marketing is more than the newest shiny thing. It is the new way forward. It gives rise to new and more direct ways to connect with your audience and here are some tips to engage audiences on mobile.

Assess your mobile-marketing needs, readiness state and strategy

  • Determine your objectives and what you want to achieve from mobile11
  • Identify key results you want to achieve from mobile marketing campaigns11
  • Adopt a customer journey strategy as part of your overall business strategy11,13,16

Get a mobile-friendly version of your website

  • Responsive design is key, regardless of device or platform8,11,12
  • Implement a simple mobile-friendly site – easy to navigate about and task-driven.8,11,15
  • Ensure your mobile site is built to manage changing mobile technologies11

Your mobile site must stand on its own, not as an extension of your desktop site.

  • Design your mobile campaign from ground up optimised for mobile11
  • Take full advantage of the mobile medium to interact with the user8,11,15
    • Take/track/share pictures and locations, augment reality, listen to music, watch television
  • Engage with users via mobile-friendly calls to actions 11
    • ‘Download Now’, ‘Tap to Explore’, Apple Store icon, Google Play icon

Mobile Ads on Social Media

  • Instagram, Twitter, Facebook facilitate mobile-device focused ads that targets by device.8,12,14
  • Geo-target your audience to increase conversions by area or distance radius.12

Mobile Ads with Google Adwords

  • There are different types of Google’s Mobile pay-per-click ads which appear differently compared to desktop.
    • For example, create Call-Only ads with Adwords for devices that can make calls.12

Text Message Campaigns

  • Use SMS marketing to offer something of value to your target audience that is worthy of the interruption it will cause
    • For example, include links to new content, a landing page or exclusive offers.11,12,14

Mobile-Friendly Emails

  • Incorporate responsive email design layouts for your email campaigns on mobile and desktop
    • For example, links and phone numbers to be clickable, leading to an interaction beyond the email.12 You want to capture their attention in the email and continue to engage with them beyond that email.

Simply, you need to create an excellent user experience for audiences with mobile behaviour, searching for information on-the-fly. To draw you a picture of the opportunities that potentially exists – if each user experienced, say, a hundred mobile micro-moments a day, that means 15 million Australians represent, one billion five hundred million opportunities to engage with them every day.


Find out how Desketing can help boost your mobile marketing campaigns.



  1. Karjaluoto Heikki and Leppäniemi Matti, “Factors influencing consumers’ willingness to accept mobile advertising: a conceptual model”, Int. J Mobile Communications, Vol 3, No. 3, 2005, p. 198.
  2. Australian Bureau of Statistics. 2016. 0 – Australian Demographic Statistics, Dec 2015. [ONLINE] Available at: . [Accessed 5 Aug 2016].
  3. IAB Australia and Nielsen. 2015. The Mobile Story, Nielsen Mobile Ratings. [ONLINE] Available at: [Accessed 5 Aug 2016].
  4. 2016. Mobilegeddon. [ONLINE] Available at [Accessed 5 Aug 2016].
  5. Stone Temple Consulting Corporation. 2016. Mobilegeddon: Nearly 50% of Non-Mobile Friendly URLs Dropped in Rank. [ONLINE] Available at [Accessed 5 Aug 2016]
  6. Adobe Systems. 2015. Digital Advertising Report, Adobe Digital Index | Q2 2015. [ONLINE] Available at [Accessed at 5 Aug 2016].
  7. The Wall Street Journal. 2015. Google’s ‘Mobilegeddon’ Was a Big Deal, After All. [ONLINE] Available at [Accessed 5 Aug 2016].
  8. 2016. Top 7 Reasons You Should Make Mobile Marketing a Priority. [ONLINE] Available at [Accessed 5 Aug 2016].
  9. Microsoft, MSN. 2016. 3 Reasons Mobile Marketing Is a Must for Your Small Business. [ONLINE] Available at: [Accessed 5 Aug 2016].
  10. 2015. Micro-Moments: Your Guide to Winning the Shift to Mobile”. [ONLINE] Available at [Accessed 5 Aug 2016].
  11. 2013. 10 Mobile Marketing Tips for Small Businesses. [ONLINE] Available at [Accessed 5 Aug 2016].
  12. 2016. Essential Mobile Marketing Tips For Small Businesses. [ONLINE] Available at [Accessed 5 Aug 2016].
  13. com. 2016. 2016 State of Marketing Research Report. [ONLINE] Available at [Accessed 5 Aug 2016].
  14. 2016. 6 mobile marketing techniques you should know about. [ONLINE] Available at [Accessed 5 Aug 2016].
  15. Social Media Examiner. 2016. How to Optimize Your Mobile Social Media Ads. [ONLINE] Available at [Accessed 5 Aug 2016].
  16. Mashable Australia. 2015. 4 ways marketers can seize ‘mobile moments’. [ONLINE] Available at [Accessed 5 Aug 2016]
  17. MobileMunster, Australian Mobile Telecommunications Association. 2016. 5 million mobile phones cluttering Australian homes. [ONLINE] Available at [Accessed 5 Aug 2016]
  18. SBS News. 2015. Australia has more phones than people. [ONLINE] Available at [Accessed 5 Aug 2016].
  19. Australian Bureau of Statistics. 2016. Population Clock. [ONLINE] Available at [Accessed 5 Aug 2016]
  20. 2016. Australia has more dead mobile phones than people. [ONLINE] Available at [Accessed 5 Aug 2016]

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